At The Stories, we operate exclusively online rather than through a traditional showroom. By removing the significant overheads associated with physical retail stores, we're able to offer premium furniture and homewares at more accessible prices, without compromising on quality, craftsmanship or design.

We understand that purchasing furniture online requires confidence. That's why we stand behind every piece we sell. If your order doesn't arrive as described or doesn't meet the high standard of quality you reasonably expect, we'll work with you to make it right, including offering a money-back guarantee in accordance with our returns policy.

Our focus is simple: exceptional products, honest service and outstanding value, delivered directly to your home.

Our collection is sourced from a carefully selected network of premium Australian wholesalers and respected international furniture and homewares manufacturers. We seek out makers who share our commitment to quality craftsmanship, authentic materials and timeless design, allowing us to offer a thoughtfully curated range of distinctive pieces that bring character and longevity to every home.

Ordering with The Stories is simple. You can place your order securely through our website at your convenience, or if your project requires a more tailored approach, our team is here to assist.

For custom requirements, multiple-item purchases, trade enquiries or project-specific requests, simply email home@thestories.com.au with your requirements. We'll prepare a personalised quotation and, when you're ready to proceed, provide a secure payment link for a seamless purchasing experience.

We work hard to ensure your order reaches you as efficiently as possible while maintaining complete transparency around delivery timeframes.

For in-stock items, delivery within Australia typically takes between 5 and 21 days, depending on your location and the carrier servicing your area.

Some pieces within our collection are sourced internationally and are shipped via sea freight. These items require additional transit time, along with customs clearance and local handling before they can be delivered. As a result, delivery timeframes for imported products are generally longer than those for locally stocked items.

We aim to provide realistic and accurate estimated delivery timeframes at the time of purchase. However, shipping schedules can occasionally change due to circumstances beyond our control, including international freight delays, port congestion, customs processing, weather events or transport disruptions. Should this occur, we'll keep you informed throughout the process and provide updates as they become available.

Our priority is to ensure your furniture arrives safely and in excellent condition, and we appreciate your patience when sourcing exceptional pieces from Australia and around the world.

At The Stories, we believe your home should reflect your individual style, not follow the crowd. That's why we specialise in made-to-order furniture, offering a bespoke service that allows you to customise a selection of our collections to suit your vision.

From selecting premium fabrics and finishes to tailoring colours, materials and configurations, we work closely with trusted makers to create pieces that are uniquely yours. It's an area we pride ourselves on, combining exceptional craftsmanship with personalised design to deliver furniture that is both distinctive and enduring.

Our goal is to bring you beautiful, one-of-a-kind pieces that can't be found in every home. Whether you're designing a single room or furnishing an entire project, our bespoke service offers the flexibility to create furniture that perfectly complements your space.

To learn more about our made-to-order collection and customisation options, contact our customer service team at home@thestories.com.au. We'd be delighted to discuss your project and help bring your ideas to life.

At The Stories, we take great care in selecting furniture and homewares that meet the highest standards of quality and craftsmanship. We want you to shop with confidence, knowing that your satisfaction is important to us.

If your purchase is not as described, you may return it for a full refund, provided you notify us and return the item within 7 days of receiving your order. To be eligible for a refund, the product must be returned in its original condition, unused, and with all original packaging and components intact.

If your order arrives damaged or has been broken during transit, please contact us immediately by phone or email upon receiving your delivery. We recommend inspecting your order as soon as it arrives so that any transit damage can be reported without delay. Once notified, we will arrange a replacement for any item that has been damaged during shipping at no additional cost to you.

Our team is committed to making the process as straightforward as possible and will work with you to resolve any issues promptly and fairly. If you have any questions regarding your order or our returns process, please contact our customer service team at home@thestories.com.au

Shopping with The Stories is simple, secure and flexible. We accept all major credit cards, including Visa, Mastercard, American Express (AMEX) and Diners Club, allowing you to shop with confidence.

For added convenience, we also offer a range of buy now, pay later options, including Afterpay, Zip Pay and Klarna, giving you the flexibility to furnish your home in a way that suits your budget.

All payments are processed through Stripe’s secure, encrypted payment gateway, ensuring your personal and payment information is protected at every stage of the checkout process.

If you require a personalised quotation or would prefer to complete your purchase via a secure payment link, simply contact our customer service team at home@thestories.com.au, and we'll be happy to assist.

Our Trade Program is designed for interior designers, decorators, architects, stylists, property developers and design professionals who value exceptional craftsmanship, timeless design and personalised service.

Trade Partners receive an exclusive 30% discount on all orders over $800 all year round making it easier to source premium furniture and homewares for residential and commercial projects. For larger projects and high-volume purchases, we also offer additional volume pricing, with tailored discounts available based on the size and scope of your order.

As a Trade Partner, you'll also enjoy access to personalised quotations, made-to-order and bespoke furniture, dedicated project support and a carefully curated collection of distinctive pieces sourced from Australia and around the world.

Applying is simple. Visit our Trade Program application page and complete the online application form. Once your application has been reviewed and approved, our team will be in touch to welcome you to the program and help you make the most of your Trade benefits.

If you have any questions before applying, we'd be delighted to assist. Simply contact our team at home@thestories.com.au.